![]() ![]() To the naked eye of an ordinary consumer, there is no visible difference. The Jeweler’s Association states that these rubies are not “real” as they fall short of the durability offered by a genuine stone.Įven more disturbing, when these artificially enhanced stones, called “treated rubies” “enhanced rubies,” “composite rubies,” or “hybrid gemstones,” are heated, the filling may leak out, causing the composited shards of inferior ruby to shatter. Gem dealers found an alternative source of rubies in Africa, but the stones were of lesser quality than Burmese rubies, filled with fissures.Įffy Jewelry is accused of adding leaded glass to the poor quality stones, then treating them with heat to enhance their color and presentation. Rubies are the second hardest stone, only slightly less so than diamonds, and have become increasingly rare since Burmese mines were shut down in the early 2000s. The initial focus was on Effy Jewelry’s rubies. You've got a tough road ahead of you - be persistent!Įffy Jewelry came under attack when a gemologist contracted by Macy’s (one of Effy Jewelry’s partner retailers) noticed that the stones being sold under the Effy Jewelry brand were sub-par (the article is available here). I hope you either get your money back or have the ring repaired or replaced. For the reasons and experience you stated, I would never purchase anything like that on a cruise ship or any where that I do not have recourse. I am not surprised at your story and I think Carnival and Effy guarantees their product. I am happy for those that have had good luck with them but I just wish I knew about all the other people that have had this happen to them (I am now reading/hearing a lot about it).before I spent all that money on it. Just wanted to give everyone a heads up so they can make their own decisions. Unfortuntely, this ruined me ever buying jewelry on a cruise. She said sometimes when they size rings, it loosens stones. I said Yes, Carnival sent it out to Effy in Aruba. After talking to a couple of more employees we finally got the head of customer service and found out that she IS that guys boss, so by him saying that he's in big trouble (so she says) But anyway, she also says that because Tanzanite is so "rare" they don't usually replace the stone but after insisting 'Well, if the prong didn't break off then I wouldn't have lost the stone' she said she'll at least see what she can do since it does sound like a defect. Effy directly says that's not true, its not lifetime. The so called 'manager' who claims he answered to no one but Mr. Its written right on the back of the receipt. It IS supposed to have a Lifetime Warranty. ![]() I hope you find someone who will help you. ![]() They have never given us any problems, just a simple phone call, and we are shipping out the product for work. We have had tennis bracelet repaired ( including a missing stone) and had a opal redone as well due to damage from normal wear and tear. I use this company product for many years never had a problem. I will not give up this fight but I honestly wanted to let people know PLEASE don't buy jewelry from the ship but especially DONT BUY EFFY PRODUCTS!!! Thank you for listening.ĮFFY product is affordable and good quality. We got passed to literally 12 different people all saying, oh I don't have a boss, I report directly to Mr. They don't guarantee loss of stones and said I must have done something for the prong to break. the prong broke and the stone is gone!! :-( We've been on phone with EFFY 2 hrs. Nothing has ever happened to one ring I've ever owned. They swore up and down, if ANYTHNG happens to this ring, defect or loss of stone, EFFY will replace it, blah blah blah. It originally cost $2700 but Kevin gave us such a great 'dea'l at $1500. Due to my persistence, my husband broke down and got me my dream ring. I have never bought jewelry onboard a ship but I fell in love with a diamond/tanzanite ring that I just had to have. I am sorry, didn't know where I should post this but felt that I had to at least try to get the word out.
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